FAQ

PRODUCTS

How should I store my paste(s)?

Preferably in a cool and dry place.

How should I store my pistachio kernels?

In an airtight container, in a cool and dry place

How long does the pistachio/hazelnut paste keep after opening?

It will be keep till the best before date on the tub. Make sure you close the lid and store in a cool & dry place

Can I freeze my nut pastes?

We advise not to freeze your pastes, however they can be stored in the fridge.

How much of the nut pastes should I use?

This depends on your recipe. However, it is always a good idea to use it to taste.

ORDERING

Can I order over the phone?

Yes - we would be delighted to hear from you. Call us on 07879 658041, or from  outside the UK +44 7683 3789. Although we can’t currently take payments over the phone, we are happy to make alternative arrangements (cheques or bank transfer)

I am having difficulty placing an order

Oh no! Please call us on 07879 658041 or from  outside the UK +44 7879 658041, or email info@whynut.co.uk and we will do all we can to help.

Is it safe to order on the WhyNut website?

Yes. Our payments are handled by PayPal. No credit card information is stored on the WhyNut website itself. 

What payment methods does WhyNut accept? 

WhyNut accepts the following payment types:

• PayPal (PayPal account or major credit / debit cards

• Bank transfer

• Cheques

Do you accept payment in other currencies?

We currently only accept payment in Pounds Sterling (GBP) though you are welcome to pay with a non-UK credit or debit card. The amount will be charged in your local currency, adjusted for your card issuer’s exchange rate and fee if applicable.

How do I place an order?

At WhyNut we strive to make your shopping experience as easy and secure as possible. To place an order through the website, browse the site and add the items to your cart. Once you have finished shopping simply go to basket page, confirm the items you would like to order, choose the method of shipping you would like and continue to payment. If you are happy with your order, confirm the payment and the item(s) will be dispatched as quickly as possible.

Can I change my order once placed?

Yes! However, where possible we aim to despatch parcels the same day the order is received, so please make sure you're quick. Sadly we cannot amend an order once it has been dispatched. If there are any items you've forgotten, please send us an email, or call us to check that your order hasn't yet left us, and then we may well be able to put the additional order through without charging you a second delivery charge. 

How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processed. This means the payment was successful, however if an item is unexpectedly not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. You will receive a second email when your item(s) have been dispatched.

If you think you have placed an order, but have not received any emails from us, please call or email us to confirm we have received your order. It might be something as simple as the order going through correctly, but an error in entering your email address. However very occasionally an order might not come through to us for another reason. It's always worth checking, especially if you need the items quickly.

What if my order is incorrect?

If you have noticed that there has been a mistake with your order, please contact us on 07879 658041 or email us at info@whynut.co.uk. Please try to include your order reference, and we'll make sure we sort it out as quickly as we can.

SHIPPING

When will I know my order has been shipped?

We send an email confirming shipment towards the end of the day that your parcel leaves .

Can I track my order?

At the moment, we are unable to provide tracking. However, if you are concerned about a delivery please do contact us.

How much is shipping and how long will it take?

Please see our Delivery page.

Does WhyNutship to multiple addresses?

We can ship to addresses other than the cardholder’s address, but we only ship to one address per order. If you would like items in your order to be shipped to multiple locations you will need to place separate orders for each address.

Can I change my delivery address once the order has been shipped?

We are unable to redirect orders to a different address after dispatch. Please therefore ensure you provide a correct and suitable shipping address for the specified delivery times. However, if you realise very soon after you place the order that the address is incorrect (or incomplete!) please contact us. Call on 07879 658041 or from outside the UK +44 7879 658041, or email info@whynut.co.uk and we will do all we can to help.

RETURNS

What if my item is damaged or faulty?

If you believe your purchased item may be faulty or damaged please contact us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will do our utmost to resolve the problem.

Can I return my items to you?

At WhyNutwe want you to be delighted every time you shop with us.

Occasionally though, we know you may want to return items. If you change your mind you are welcome to return your purchase in its original condition within 30 days for a refund (excluding delivery costs). Please contact us if you wish to return any goods.

In the unlikely event that you receive faulty goods, we will replace them free of charge. Please contact us for instructions on how to return the goods as is this case we will meet the cost of return postage, though only if this is arranged through our authorised carriers. Once we have the goods back, we will issue a full refund or send replacements, as you prefer.

Why does the refunded amount exclude delivery?

We do not refund postage and packing charges unless the item ordered was faulty.

Need more help?

If you need any further assistance please do not hesitate to contact us via e-mail, info@whynut.co.uk, or by phone, 07879 658041, or from  outside the UK +44 7879 658041